Cancellation and refund policy

Version and last updated: 29 October 2026

This policy is part of our terms of service. It explains how to cancel a ScripDock subscription, what happens after you cancel, and when we refund a payment.

1. How to cancel

• The company's owner cancels in ScripDock: Settings > Subscription > Cancel subscription. You can also email [email protected] from the owner's email address and we will do it for you.
• You can cancel at any time, including during the free trial. There is no cancellation fee and no minimum period.

2. What happens after you cancel

1. Until the paid time ends: everyone keeps full use of ScripDock until the end of the month already paid for (or the end of the free trial). No further payment is taken. Settings > Subscription shows the date. Until then, the owner can undo the cancellation with "Keep my subscription".
2. Closed for two months: after that date the company closes. Nobody can use the roster or records, but people can still sign in, and the owner and admins can export everything to Excel. To start again, email us before the deletion date.
3. Deleted: two months after closing, the company and all its records and documents are deleted for good. We email the owner at least 14 days before. Deleted records cannot be recovered.

3. Refunds

• Free trial: nothing is charged, so there is nothing to refund.
• Months already started: subscriptions are paid monthly in advance. When you cancel, you keep the use of the month you paid for, so we do not refund part months, except where the law gives you that right.
• Our mistakes: if we charged you twice, charged the wrong amount, or charged after you cancelled, we refund the difference in full.
• Long outages: if ScripDock was unavailable for more than three days in a row because of a fault on our side, ask us and we will refund that month in proportion.
• Cooling-off: where the law gives you a cooling-off right (see section 20 of the terms), we refund as it requires.

4. How to ask for a refund

Email [email protected] within 60 days of the payment, with the company name and the payment date. We reply within five business days. Approved refunds go back to the card that paid, through our payment provider, usually within 10 business days, depending on your bank.

5. Starting again

Changed your mind? Before the paid time ends, choose "Keep my subscription" in Settings. After the company has closed but before it is deleted, email us and we will open it again once you pay for the next month. A new company does not get a second free trial.